Exchange & return
Do you want to exchange something or send it back?
If you are not satisfied with the delivered goods or they do not meet your expectations, you can return the delivery to us within 14 days (§ 4 AGB - right of withdrawal). We ask you to use the original packaging in case of return. Furthermore, we ask you to send the consignment to our address in Germany with sufficient postage and stating the order or invoice number.
Nella & Sina Günther
Return during the Christmas season
During the Christmas period, all products purchased online from 15.11.2021 can be returned and exchanged up to and including 30.12.2021.
EXCHANGE You like the jewellery, but you need a different size? Just send us an e-mail.
Mon-Fri 8.30 a.m. - 3 p.m.
Germany: +49 176 63199160
How can I ensure that the goods have arrived at NELLA?
As soon as we have received your return, we will refund you and you will receive a confirmation email from firstname.lastname@example.org.
How long will it take for my money to be credited after the return has been received?
Refunds can take up to 14 days, depending on the on the financial institution.