Customer Service

Echange et retour

Do you want to exchange something or send it back?

Return during the Christmas season

During the Christmas period, all products purchased online from 15.11.2020 can be returned and exchanged up to and including 30.12.2020.


You like the jewellery, but you need a different size? Just send us an e-mail:


If you are not satisfied with the delivered goods or they do not meet your expectations, you can return the delivery to us within 14 days (§ 4 AGB - right of withdrawal). We ask you to use the original packaging in case of return. Furthermore, we ask you to send the consignment to our address in Germany with sufficient postage and stating the order or invoice number.

Nella & Sina Günther

Kiefernstraße 2

49565 Bramsche


The costs of the return shipment are to be carried by the customer. Unfree return shipments will not be accepted and will be returned to the sender. After successful inspection we will send you a corresponding credit note as well as an identical booking for your previously selected payment method.

How can I ensure that the goods have arrived at NELLA?

As soon as we have received your return, we will refund you and you will receive a confirmation email from

How long will it take for my money to be credited after the return has been received?

Refunds can take up to 14 days, depending on the on the financial institution.


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