Repairs

My jewelry has started. What should I do?

Sterling silver can tarnish over time, which is quite normal. Perfume, salty air, sulfur, skin creams, hairspray and chlorine as well as the acidic pH values of the skin can accelerate this process. Tarnishing is not a manufacturing defect. How much the jewelry tarnishes (oxidizes) depends on various factors such as skin type and care habits of the wearer. To make your jewelry shine again, we recommend a silver polishing paste.

My Nella jewelry was delivered damaged or defective. What can I do ?

We deeply regret that. Please contact customer service.

Can Nella's jewelry be repaired?

That depends on different factors. Send us here a message with the picture of the piece of jewelry. If the model is repairable, we will do our best to repair the jewelry. This incurs low costs.